Currently we accept Paypal and credit cards payment, they will also protect both buyers and merchants at same time. The credit card payment technology meets the pci / symantec / verisign / MAXMIND safety standard, please feel free to pay.
We have Amazon store besides, if you still feel unsafe, you can go to ANDY STAR Amazon store to shop. But we recommend to shop on this site directly to get more professional customer service by our company.
You can place in one order no matter packages heading to the same household or different.
We will send each mirror with separate tracking number as the size limitation, but usually they will arrive to one address at same time.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
With our design and production capability, we can supply customization service for most companies, personal needs with high quality output.
Generally if order cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package.
If you still need to edit your shipping address, billing address, custom note, or product, or cancel your order, please contact us here.
When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at firstname.lastname@example.org immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
We draft the process in a brief picture, for more details on the return and refund policy, please go to our refund policy page.
Yes, we provide free shipping for standard ground service by UPS,FEDEX.
Currently we use Fedex, UPS to ensure package fast delivery.
It depends on where you are. We handle order at same working day, and package will be picked up by UPS/FedEx on next day. Average ETA is currently 2-6 business days after order, however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed.
Currently we do not offer expedited shipping options, FedEx and UPS are currently behind on their fulfillment guarantees.
Customers may experience delays on delivery times and tracking updates. We have warehouses in California to ship your order at no extra charge.
We only ship to physical addresses within the 48 contiguous United States at the moment. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship overseas at this time.
We only deliver to verified physical addresses. We do not deliver to PO Boxes.
By using and purchasing through the Moonmirror.co, you consent to our shipping and return policy.
Yes, you will receive an email with shipping information after we ship out, you will get the tracking number there.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.
Some items, depending on value, shipping issues, or size are shipped with Signature Required (Direct Signature Required). Someone from the household will need to sign for these items. These items can also be picked up and signed for at the local UPS/FedEx location, if you contact them and arrange for this.
Opening a UPS/FedEx Delivery Manager account will offer more options if your order is shipped via UPS/FedEx. When you have received tracking after your order has shipped, you can look up the tracking and see if it says Signature Required to make arrangements for someone to be at the address to sign for it.
We are welcome to have cooperation with more offline stores, designers, you can refer to Marketing Invitation page fore more details or contact us at email@example.com
You can contact us through our contact page! We will be happy to assist you.