Contact Us

Couldn't find what you were looking for? Have a great idea for a new product? We value your feedback and would love to hear from you. We're here to help with any questions you have about our products or your order.

General Inquiries & Order Support

For any questions, concerns, or feedback, please contact us via email.

• Email: support@moonmirror.co

• Working Hours: 4:00 PM - 3:00 AM PST, Monday - Friday

Frequently Asked Questions

Before reaching out, you might find a quick answer to your question in our FAQ section below.

• When will my order arrive?
  

      Your order typically arrives within 2-4 business days. We usually process and ship   orders within 1 business day from the warehouse closest to your location.

      Please note that pre-order or back-order items are expected to ship within one month.

• Where do you ship from？

     We operate multiple warehouses across the eastern, western, and central United States, as well as in northern Canada.

     To ensure the fastest possible delivery, we always ship your order from the warehouse with available stock that is closest to your location.

• What if my mirror arrives damaged?

      In the rare event that your item is damaged during shipping, please contact us with your order number and photos of the damage. We will arrange for a replacement or a full refund.