FAQs

Simply select the size/style on the product page, click "Add to Cart", and proceed to checkout.

Enter the discount code at checkout. You can follow the detailed steps here: Discount Code Guide.

We accept most major credit cards (Visa, MasterCard, JCB, Discover, Amex), PayPal, and Klarna.

Common reasons include insufficient funds, 3D authentication failure, or card issuer restrictions. Please try:

• Ensuring sufficient balance on your card
• Using another card or contacting your bank
• Paying via PayPal’s credit card option (no PayPal account required) – instructions: Credit Card Payment Guide

Orders are usually processed within 1 business day. Please contact our support team as soon as possible. If the order hasn’t shipped, we can cancel it and arrange a refund or replacement. Once shipped, cancellations are not possible. We recommend reviewing your order carefully before confirming.

Yes, you can check your order status here: Order Check Guide.

Retail orders are mainly shipped to the U.S. and Canada. For other countries, the minimum order quantity is 30 pieces.

We provide free shipping on all orders via standard ground service with UPS, USPS, or FedEx.

Orders are usually processed within 1 business day. Delivery typically takes 2–4 business days, depending on location.

Yes. Once your order ships, you’ll receive an email with a tracking number. You can also log into your account to view your order status.

Available for selected products. Please contact our support team for assistance.

We only deliver large items to verified physical addresses. We do not deliver to PO Boxes. Please provide a valid street address.

Frames are mainly made of stainless steel, wrought iron, iron, aluminum, or pine wood. Mirrors feature high-transparency glass with an MDF backing.

Yes, customization is available with a minimum order of 30 pieces. Designers and contractors are welcome to contact us via email at business@moonmirror.co for additional discounts.

Yes. All products come with complete installation hardware, instructions, and videos. Most customers can install them easily. For assistance, we recommend hiring a local installer.

Please contact our customer service within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund.

Yes. We accept returns within 30 days for any reason. Items must be unused and in their original packaging. For assistance, please contact support@moonmirror.co

Once we confirm receipt of the returned item, refunds will be issued to your original payment method within 4–7 business days.

You can reach us via email at support@moonmirror.co, live chat on our website, or social media DM. We usually respond within 1 business day.

Yes. All mirrors come with a 1-year limited warranty. If you experience quality issues under normal use, please contact our customer service.