Shipping policy

We understand you want your order as soon as possible. We typically process and fulfill orders within 1 business day. Standard delivery usually takes an estimated 2-4 business days to arrive at your address.

---

 

Shipping FAQs

 

• Do you offer free shipping?
  Yes, we provide free standard ground shipping on all orders within the contiguous United States via UPS, USPS, and FedEx.

 

• What shipping carriers do you use?
  We use UPS, USPS, and FedEx. To ensure the fastest possible delivery, we choose the carrier and warehouse closest to your location.

 

• Can I track my order?
  Yes. Once your order ships, you will receive an email with your shipping information and a tracking number so you can follow your package's journey.

 

• Do you offer expedited shipping?
  Currently, we do not offer expedited shipping options. Our standard shipping is designed to be as fast as possible, and we are constantly working to optimize our delivery times.

 

• Can you ship to my address?
  We ship to physical addresses within the 48 contiguous United States. We are unable to ship to Alaska, Hawaii, APO/FPO addresses, or U.S. Protectorates. We do not ship to P.O. boxes.
  
  For Customization Orders: We are able to ship to a wider range of countries, including England. Please contact our support team for a specific quote on            international shipping for custom orders.

 

• How is import tax/VAT handled?
  The handling of import tax or VAT varies by country. If your country's policy requires the seller to prepay these taxes, they will be included in the product's price. However, if your country requires the recipient to pay these fees upon import, you will be responsible for them.

 

• Can I change or cancel my order?
  If you need to change or cancel an order that has already been processed, please contact our Customer Service department immediately at support@moonmirror.co for assistance.